We offer a 7-day returns policy, meaning you have 7 days from the date you receive your item to return it.
To be eligible for a return, your item must be in the same condition you received it, undamaged or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, you can contact us at getintouch@lazypaws.co.nz. Please note that returns must be sent to the following address: [3 Peony Mews, Oteha, Auckland, 0632]
If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned without a prior return request will not be accepted.
If you have any questions about your return, you can always contact us at getintouch@lazypaws.co.nz.
Damage and Issues
Please inspect your item upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.
Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive your desired item is to return your existing item and, once your return is accepted, purchase a new one separately.
